Frequently asked questions

Where is the office located?

We are located at 275 Bloomfield Avenue Suite 4 Caldwell, NJ 07006. We offer free parking and located near many shops. Our practice is within 10 minutes from Montclair and West Orange.



How long are the therapy sessions?

We offer a free 15 minute phone consultation to schedule your first appointment. Your first intake appointment will be 60 minutes and individual therapy sessions are 45 minutes.



Do we accept health insurances?

We accept Cigna (HMO, POS, and EAP plans). We are an out ot network provider with other insurances, but are more than happy to provide you with a superbill. You may be able to obtain reimbursement from your health insurance provider for counseling services. Please feel free to call us in regards to our therapy rates.



How do I schedule an appointment?

To schedule your first appointment, please call our assistant at 862-206-7232 Monday - Friday between 9am - 5pm EST. Our assistant will discuss the process and schedule your phone consultation with our Clinical Director if you'd like to move forward with scheduling your therapy session.



What form of payment do we accept?

All payments are due at the time of service. We accept cash, credit cards, check and HSA.



Do we offer virtual sessions?

Yes, we use a secured telehealth platform called Simple Practice to conduct virtual sessions. At this moment, we only provide virtual therapy for clients that reside in the state of New Jersey.



© 2018 Hearts Empowerment Counseling Center. Proudly created by Marline Francois